In addition to adding and viewing Guests from the Dashboard, all of your guests can be viewed within the Guests menu.

The Guest section is split up between two tabs; Active & Pending Guests and History. Once a code is expired, it will move into the History tab.

Add ResortLock Guest

To add a new ResortLock Guest code, click on the Add ResortLock Guest button in the upper right of the screen.

  1. Start by selecting the Location and then the ResortLock for the new guest code. For users with only one location, the single location will be selected by default. For users with only one lock, this lock will also be selected by default.
  2. Enter a name for your guest
  3. Enter an email for your guest if you wish to automatically send your guest an email with the access code. Click here for more information on guest email templates.
  4. Choose the Start and End date for the guest code. ResortLock codes can only be set for the top of each hour.
  5. Click Create to generate the code. ResortLock codes are typically 10-digits. If they are longer than 30 days or cross over the end of the year, they will be 12 digits.
    • To shorten a 10-12 digit Resortlock code: Press and hold * for about 2-3 seconds until you see a solid green light. Once you see the solid green light, enter the 10-12 digit code, then #, then enter the shorter code, followed by #. Finally, test the code to ensure it’s working. 
    • PLEASE NOTE – Guest codes will only work if created for 364 days or less
  6. One-time Access. Selecting “One-time Access” during the guest creation will only allow the designated pin code to work once before expiring. The code must be used between the indicated start and end times and will only work for one entry.

Your new guest code will be added to the Dashboard Calendar as well as the guest code Active/Pending list.


The header of the Guest list view allows you to sort your list.

You can then sort by:

  • Name
  • Starting date
  • Ending date
  • Date created


By clicking on the edit pencil for a guest, you can edit the guest name and email. Please note that this is the only information that can be edited for a ResortLock code. If you need to change the starting or ending times for a guest, you will need to create a new code.


By clicking on the trash icon, the guest will be removed from your list view and calendar view.

Note: Deleting a ResortLock guest code from the web application does not delete the code from the lock itself. Once a code is provided to a guest it cannot be revoked remotely. Removal of a KeyInClode guest code can only be done on the keypad of the lock.