Select the Reports tab from the left hand menu.

You’ll land on the Events history page where a list of events will be displayed. The events will have the following information available: “Occurred at” date and time, “Door” name, “Source” of the event, “Type” of event, “Method”, and “Info.”

You can filter this list by ascending or descending date and time by clicking the Occurred At option or by selecting a Start Date and End Date in the filter bar.

You can filter by Event Type by clicking the drop down and selecting the type of event you want to see. The available options for Locks are: Access Denied, Access Guest Late Synchronization, Access User/Guest Synchronization Failed, Access User/Guest Synchronized, Connectivity, Locked, Power Level Low, and Unlocked.

You can also filter by Access User/Guest, Location, Device name, PIN, Prox Card, or a combination of these options.

Select the Search icon to search with the selected criteria or Clear to select new filters.

Scroll to the bottom of the page and select “Export This Search” to export data as a CSV file.

Export Access Data

From the Export Access Data tab you can select a report from the dropdown. The reports available for download are Access User/Guest Door Accesses, Access Users and Guests, and Expired Guests. Click Download CSV to download the file to your computer.

Selecting the Access Users and Guests report will export a list of all active access users and guests in your account.

Access User/Guest Door access will export a list of all doors that each user has been given access to. If a user has been given access to 3 doors, there will be 3 entries in this report for that user listing each door.

Expired Guests will export a list of all past guests that you have had in your account.

Admin Logs

Select the Admin Logs tab to view a more indepth and detailed report of events history. Scroll to the bottom of the page to Download as CSV.